Privacy Policy

ClawCraze collects information to provide you with the best virtual claw machine experience and to deliver prizes across Australia. The types of information we collect include:

• Personal Information: When you create an account, we collect your name, email address, mobile number, date of birth, and Australian delivery address for prize shipments.
• Game Activity Data: We collect information about your claw machine attempts, success rates, prizes won, competition participation, and time spent in the app.
• Device & Technical Information: We collect device model, operating system, IP address, browser type, and mobile network information to ensure optimal app performance.
• Prize Delivery Information: We collect shipping addresses, delivery preferences, and tracking information to ensure successful prize delivery across Australia.

We use the information we collect to enhance your ClawCraze experience:

• Operate and maintain the ClawCraze platform and virtual claw machines
• Process prize claims and coordinate delivery across Australia
• Verify player identity and age (18+) to comply with Australian gaming regulations
• Organize competitions, tournaments, and leaderboard rankings
• Prevent fraud, cheating, and ensure fair play across all machines
• Send important notifications about your account, prizes, and competitions
• Improve our algorithms for realistic claw machine physics and mechanics
• Provide customer support and resolve technical issues
• Analyze app usage to develop new features and enhance user experience

ClawCraze does not sell or rent your personal information. We only share information in the following limited circumstances:

• Prize Delivery Partners: We share delivery addresses with trusted Australian logistics partners to ship your prizes securely.
• Payment Processors: Payment information is processed by certified third-party payment services that comply with Australian financial regulations.
• Technical Service Providers: We work with cloud hosting and analytics providers to maintain app performance and security.
• Legal Compliance: We may disclose information if required by Australian law, court order, or to protect against fraud and illegal activities.
• Competition Partners: With your consent, we may share achievements with tournament sponsors for prize distribution.
• Age Verification Services: We use third-party identity verification services to confirm players are 18+ as required by Australian gaming laws.

ClawCraze is committed to protecting your personal information through industry-standard security measures:

• All data transmission is encrypted using SSL/TLS technology
• Personal information is stored on secure servers with restricted access
• Payment processing uses PCI DSS compliant systems
• Regular security audits and vulnerability assessments
• Employee access to personal data is limited to necessary personnel only
• Multi-factor authentication protects administrative accounts
• Data backup and recovery procedures ensure information preservation

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated personal data
• Restriction: Request limitation of how we process your information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities, including marketing communications
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Data Retention: We retain your personal information only as long as necessary to provide ClawCraze services and comply with legal obligations. Account data is typically retained for 7 years after account closure for regulatory compliance.

International Transfers: ClawCraze primarily operates within Australia. If we transfer data internationally, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

ClawCraze is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has created an account, we will immediately deactivate the account and delete all associated information in compliance with Australian privacy laws.

ClawCraze may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app and email. Your continued use of ClawCraze after policy updates constitutes acceptance of the revised terms.

Last Updated: December 2024

For privacy-related questions, concerns, or to exercise your rights, please contact us:

• Email: contact@clawcraze.com
• Phone: +61 3 8991 1322
• Address: 12 Meyers Pl, Melbourne VIC 3000, Australia